Last updated on Nov 21, 2023
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Use a cash counter
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2
Follow the cash handling procedures
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3
Double-check your work
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4
Keep your cash organized
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5
Minimize distractions
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7
Here’s what else to consider
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Cash handling is a crucial skill for bank tellers, as it affects customer satisfaction, operational efficiency, and fraud prevention. However, cash handling can also be prone to errors, such as miscounting, misplacing, or mixing up bills and coins. How can you improve your cash handling accuracy and avoid costly mistakes? Here are some best practices to follow.
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1 Use a cash counter
A cash counter is a device that automatically counts and sorts cash, reducing the need for manual counting and verification. Cash counters can save time, improve accuracy, and detect counterfeit notes. They can also generate reports and receipts for cash transactions. You should use a cash counter whenever possible, especially for large amounts or mixed denominations. Make sure to clean and maintain your cash counter regularly and follow the manufacturer's instructions.
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2 Follow the cash handling procedures
Your bank should have a set of cash handling procedures that outline the steps and rules for receiving, counting, storing, and depositing cash. You should follow these procedures carefully and consistently, as they are designed to ensure accuracy, security, and accountability. For example, you should always count cash in front of the customer, use the correct cash drawer, balance your cash at the end of the day, and report any discrepancies or issues.
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3 Double-check your work
Even if you use a cash counter and follow the procedures, you should still double-check your work before finalizing any cash transaction. This means counting the cash twice, verifying the amount with the customer, and checking the receipt or screen for errors. Double-checking can help you catch and correct any mistakes before they become problems. It can also show your customers that you are careful and professional.
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4 Keep your cash organized
Keeping your cash organized can make your cash handling easier and faster. You should sort your cash by denomination, face value, and condition, and arrange them in the same direction and order. You should also separate your bills and coins into different compartments or trays, and use dividers or labels to identify them. Keeping your cash organized can help you avoid confusion, miscounting, or mixing up cash.
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5 Minimize distractions
Distractions can interfere with your concentration and attention, leading to errors and inefficiencies in your cash handling. You should minimize distractions as much as possible, such as noise, interruptions, or multitasking. You should focus on one cash transaction at a time, and avoid talking, texting, or doing other tasks while handling cash. You should also ask for help or clarification if you are unsure or confused about something.
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6 Train and update your skills
Cash handling is a skill that requires practice and knowledge. You should train and update your skills regularly, by attending workshops, courses, or webinars, reading manuals or guides, or watching videos or demonstrations. You should also learn from your feedback, mistakes, or peers, and seek ways to improve your performance. Training and updating your skills can help you stay current, confident, and competent in your cash handling.
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7 Here’s what else to consider
This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?
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